TERMS & CONDITIONS – FILMEREZ

Business Name: Filmerez
ABN: 35 490 457 493
Email: contact.filmerez@gmail.com
Location: Melbourne, Victoria, Australia

1. Introduction

These Terms & Conditions (“Terms”) govern all services provided by Filmerez (“we”, “us”, “our”) to clients (“you”, “your”).
By engaging our services or using our website, you agree to these Terms.

2. Services
 
Filmerez provides video production, content creation, and advertising creative services, including but not limited to:

• Video ads production

• Content creation (reels, photos)

• Creative strategy (if applicable)

All services are defined in the agreed proposal, quote, or invoice.

3. Payment Terms
 

• All prices are in AUD and may be subject to GST.

• Payment terms are:

  • 100% upfront OR

  • 50% upfront + 50% before final delivery (as agreed)

⚠️ Work will not commence until payment is received.

• Late payments may result in:

  • Delayed delivery

  • Suspension of services
     

4. Scope of Work

The scope of work is strictly limited to what is outlined in the proposal or agreement.
Any additional work (including extra revisions, additional edits, or new concepts) will be charged separately.

5. Revisions
 

• Each project includes a defined number of revisions (as stated in your agreement).

• Additional revisions will incur extra fees.

👉 Feedback must be provided within a reasonable timeframe (typically 3–5 business days).
Delays in feedback may impact delivery timelines.

6. Client Responsibilities

You agree to:

• Provide all necessary information, assets, and approvals in a timely manner

• Ensure all materials provided (logos, music, footage) are legally owned or licensed

Filmerez is not responsible for any copyright or legal issues arising from client-provided materials.

7. Delivery Timelines

Delivery timelines are estimates and may vary depending on:

• Project complexity

• Client responsiveness

We are not liable for delays caused by lack of communication or delayed approvals.

8. Intellectual Property
 

• Final deliverables are licensed to the client upon full payment.

• Filmerez retains the right to use all content for:

  • Portfolio

  • Marketing purposes

  • Social media

Unless otherwise agreed in writing.

9. Advertising Performance Disclaimer

Filmerez provides creative services designed to improve marketing performance.
However:
👉 We do NOT guarantee specific results (including sales, ROI, or conversions).
Performance depends on multiple external factors including:

• Ad spend

• Targeting

• Offer

• Market conditions
   

10. “Performance Support” Clause

If Filmerez offers ongoing support in relation to performance:

• This support is limited to:

  • Creative iterations

  • Strategic input

• It does NOT constitute:

  • A guarantee of profitability

  • Unlimited work

All support remains subject to reasonable scope and availability.

11. Cancellations & Refunds
 

• Payments are non-refundable once work has commenced.

• If a project is cancelled:

  • Work completed up to that point will be invoiced and retained
     

12. Limitation of Liability

To the maximum extent permitted by law:
Filmerez shall not be liable for:

• Indirect or consequential losses

• Loss of revenue, profit, or business opportunities
   

13. Australian Consumer Law

Nothing in these Terms excludes or limits your rights under the
👉 Australian Consumer Law

14. Website Use

All content on this website is owned by Filmerez.
You may not reproduce, distribute, or use any content without permission.

15. Governing Law

These Terms are governed by the laws of Victoria, Australia.